Effective October 24, 2026. Questions? info@ascendny.co.
In-stock orders
Processing and expected dispatch times, where applicable, are shown on product pages or at checkout. Transit time begins after shipment. If no shipment date is stated or agreed, we will ship within 30 days of receiving the order or provide delay and cancellation options required by law.
Preorders
Items marked PREORDER are purchased before they are ready to ship. Payment may be charged at checkout. Manufacturing and quality control occur before dispatch. Each preorder product page should state its estimated shipping date or window before purchase. Delivery transit is additional. If a date is not displayed, contact us before ordering.
Delays
If we cannot ship by the promised date, we will communicate a revised timeline and provide the opportunity to agree to the delay or cancel for a full refund under applicable law. We will not automatically extend an order where consent is legally required.
Shipping charges and destinations
Available destinations, services and charges are shown at checkout. Delivery estimates can be affected by carriers, weather and customs processing.
Tracking and lost parcels
Tracking information is sent when available after dispatch. If an order is missing, late, or marked delivered but not received, contact us with your order number so we can investigate. We provide required remedies for non-delivery.
Addresses and damaged items
Please ensure your shipping address is correct. Contact us quickly to request a correction; changes after dispatch cannot be guaranteed. Reasonable reshipment costs may apply to customer-address mistakes, subject to law. For damaged, incorrect or defective items, contact us with your order number and photos if available.
Support: info@ascendny.co.